Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

The contract with Zuzuche clearly stated an automatic car with air conditioning, but in reality, it was a manual car with no air conditioning. Please Abel provide an explanation

Great, the staff at the rental company were very friendly and provided detailed instructions on the usage policies.

The second driver fee was 30 NZD for 9 days, which felt reasonable. I've heard some companies charge per day. Snow chains were 80 NZD for the 9-day period.