The car rental process was very convenient. They didn't even check the driver's license notarization and let me pick up the car. I asked if the car was equipped with an e-toll ticket, and they confirmed it was. However, I found the toll charges to be quite high while driving. When returning the car, the rental company assured me it was fine, which made me feel at ease. But the deposit paid via credit card took a long time to unfreeze, and I'm not sure how long it will take.
First, they gave us a car that had over 170,000 kilometers on it, and it was full of scratches. Crucially, they didn't provide any proof, just saying that they were all aware of it. Who can feel assured by that? What if they blame us in the end? So, we spent a lot of time taking photos and videos as evidence. Second, the right car door was broken, and they didn't tell us when handing the car over. We spent half an hour fixing it on the road with the help of some kind-hearted people. We could finally close it but didn't dare open it again for the rest of the trip. Third, the tank wasn't full when we picked up the car, and again, they admitted this but didn't give any proof. When returning the car, we managed to refuel it to approximately the same level (which was tricky because you have to drive to the return point after refueling, making it hard to estimate). We showed the return staff the fuel gauge photo from pick-up, and he didn't say anything or take any photos himself. Later, over 300 lira was deducted from my credit card for fuel and a refueling service fee. It's really infuriating.
1. First, the car had damages upon return. Despite our repeated claims of having comprehensive insurance from the rental company, they denied it, saying the insurance didn't cover collisions.
2. After returning, we asked them to email us the repair invoice, but they only provided an amount and deducted the entire deposit. They never replied until recently when they emailed about a fine, but still ignored our earlier request to see the repair invoice for insurance claims. They continue to disregard our requests, making it impossible to file an insurance claim! Very dissatisfied with this rental company!
The service was very attentive, and the procedures were handled quickly.
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