Very satisfied.

(1) On November 26, 2018, when returning the car at the airport, BUDGET was understaffed and I had to wait for over 30 minutes. (2) When I returned the car on November 26, I informed the BUDGET staff about a minor scratch on the left side of the vehicle, and they said it was fine. However, on November 27, 2018, 5280.58 NZD was deducted from my credit card. After subtracting the rental balance of 818.01 NZD payable at the BUDGET counter at the New Zealand airport, I don't understand what the remaining 4462.57 NZD was for. Was it a penalty for the scratch? The charges were completely unclear. It felt like robbery. I never want to rent from BUDGET again. (3) There were too many entrances to the return car park, and there was no clear map. It was easy to make mistakes and have accidents. I entered the wrong parking lot and was forced to pay a 10 NZD parking fee.

Everything is fine.

The service was excellent. With the order, the procedures were completed within about 10 minutes; the vehicle was very new with just over 18,000 kilometers; returning the car was also very convenient. As soon as I parked and unloaded my luggage, an employee came to inspect the vehicle and printed the receipt on the spot. Had I known returning the car was this easy, I wouldn't have arrived at the airport so early.

Very friendly and enthusiastic, the car was very new.