The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

The first time I went a bit late, they said I didn't follow the schedule and there were no cars left. I had to rebook at double the price and buy another insurance, wasting the previous 189 yuan insurance.

Excellent. I had booked a SEAT ALTEA 5DR/5PSGR automatic, but was given a Ford Focus wagon automatic instead. It was the high-end version and felt very stable on the highway, even at 180 km/h. The luggage space was also good, which was great since I was picking up people from the airport and the large trunk came in handy. The staff's English was good, but I felt a bit embarrassed when the whole staff and some customers laughed at me for insisting on an automatic (most Germans drive manual cars). Both pickup and return were very quick.

We booked a BMW 3, but Budget told us they didn't have this model. Not sure if this is an issue with Budget or the rental platform? The fact that it says 'similar models' is very misleading... We ended up with a Skoda Superb. While in the eyes of foreigners it is considered a similar model and the car was good, we were still disappointed, as we were expecting one of the ABB models (Audi, BMW, or Mercedes).

Easy to find the drop off location at Frankfurt airport

Very reasonably priced rental car. Excellent car rental platform.