CAR RENTAL REVIEWS ON BUDGET IN MUNICH

The front desk staff was very friendly.

Great service and plenty of cars to choose from all in excellent condition

Easy to use and good communication

Like: the staff were very friendly on pick up and drop.
Dislike: I forgot my Apple Air Pods Wireless Bluetooth Earphones in the passenger side cup holder on drop off and when I remembered I went back to the drop of area but the car was left for wash and they can not help me to locate the car and I was late for my flight. so can u help me and contact Budget and try to find my Air Pod.

It was my second booking from Munich Airport...Minimum 1 hour i waited there from tail...They should be faster than now...And nobody controled car,you should control and point all damages from car...We didnt see small point on right front door from darkness,now i am wondering how much i will pay for this point...They should deliver car and they should show past damages.

Easy and cheap

Car had only 75% gas which I didnt notice at first

The staff was very friendly, the pickup process was simple, and they specifically reminded me to check the car and take photos if there were any issues.

Should have more service staff on days with high volume. Will be able to check most of puck up timing and stand by more staff. Overall staff experience was excellent though. Just a bit short handed.

Nice car but bodywork in poor condition - scratches & dents everywhere. Most of this damage was not mentioned on the vehicle damage report when I collected the vehicle.

Highly satisfied

20 customer wait there...I wait more than 1 hour

easy and good promotions

Car rental was terrible , i spent 2 hours on queue i faced a problem and they said pls go back to queue and i spent another 1 hour. Also they tried to sell me double price !

Everything was perfect on hiring a car from this application.

Budget is awesome! The staff are very patient and don't push insurance sales. The car was almost new with only 1000 kilometers.

The car rental company was very friendly. I booked a compact car, but because I had four suitcases, they upgraded me to a Volkswagen Touareg at no extra charge. The car had only 10 kilometers on the odometer, almost brand new. The driving experience was excellent.

Picked up a new car with only 1000 km, noticed the driver's seat armrest was dirty. Staff said they only record the issue but don't clean it, advised to go to the exchange location if not satisfied. Budget's approach is understandable. After a day's drive, the tire pressure warning came up. Checked at a gas station: standard pressure 2.3, but the tires were at 2.1, 2.0, 1.9, and 2.2. For a new car, how was it driven by the previous user? The staff confirmed it was full of fuel with no scratches. After three days, they still deducted 11 euros from the deposit, claiming it wasn't full. 7 euros for fuel plus 4 euros for tax. If it was confirmed full, how can they later say it wasn't? With 7 euros of fuel, this hybrid should at least run 100 km. In the end, Budget is understandable, but it's much worse compared to Budget in the USA. Everything never happened in the USA but all happened in Europe.

Budget we’re v poor!!! There was over 1 hour at the pick up desk. They tried to charge me upon vehicle return because there was no parcel shelf in the car - the car did not have a parcel shelf when I picked it up!

The didn’t provide the car I booked (received seat aroma) The storage space of the car given was smaller then the car selected during booking. They weren’t able to provide the booked model and/or change the cargo had to work with what we got. Also due to limited staff check out process took very long

Wait for 20 mins to get the car that should be improved

Nil

Instructions were unclear. I returned the car to the airport parking lot on time, but they didn't process it promptly and charged me an extra 100 euros for being late.

Convenient pickup and drop-off

The counter staff let me buy another fully protection insurance, but when I take that booking, I but the super cover for the insurance