CAR RENTAL REVIEWS ON CARO IN MUNICH

The store is located in a small town outside the airport, next to a Total gas station. After calling from McDonald's nearby, staff promptly came to pick us up. The car was ready on arrival, a brand new Golf TDI with only 5 km on it. The staff was very nice and provided many important tips. The return inspection was thorough. Overall, it was a great experience. I would choose them again when visiting Munich.

Excellent service! Reserved a different car but got a brand-new Mercedes in the end.

After arriving in Munich, we called CARO customer service from the Starbucks near customs. The customer service asked for our exact location at the airport and said an employee would pick us up since the office is a bit far from Munich Airport. We waited about 20 minutes for them to arrive. We booked a manual diesel Passat wagon or similar, but we got a Mercedes C180 wagon instead, likely because of the emissions scandal with VW. The car was very new, with less than 10,000 kilometers, and we were very satisfied. However, it was switched to a petrol car that runs on 95 octane, which made the fuel more expensive. The staff was very thorough during pickup, carefully noting all existing scratches on the car. The in-car navigation system was very convenient with English voice prompts, so no need to change settings (unlike our previous rental in France where the system was in French and we couldn't change it to English). The QEEQ navigation was slow in finding satellites, and some addresses were not found, so we relied on the car's GPS and Google Maps. During drop-off, we faced some issues because we aimed to reach the airport early for tax refund and shopping. We called the day before to arrange a 7 am drop-off, but the gas station near the office opened at 7 am. The prices were higher than the market rate, but we didn't need much fuel. After refueling, we returned to the office, but no one was there. We called again and were told someone would arrive in 7 minutes, but it took nearly half an hour for an employee to return from picking up another customer at the airport. He was short-staffed as his colleague didn't show up, so he called a friend to help. The return process was finished around 8 am, and he drove us to the airport in the rental car, unlike the shuttle bus used during pickup. If you are catching an early flight, allow extra time. Initially, we set the pickup time as 6:30 am and the drop-off at 1:30 pm, but the actual pickup was at 7:00 am, and we arrived for drop-off at 7:00 am but had to wait for service. We effectively lost a day of rental, but we were in a rush and didn't argue as they didn't even use a computer for the return process, relying on the printed documents from pickup.

Except for some difficulties finding the pickup location, everything else was great

The young staff were very friendly, but the older staff were a bit indifferent.

Caro is not at the airport, you have to wait for their staff at the McDonald's next to T2. There's a gas station next to their office, which is very convenient. The Germans are very meticulous in their work. We rented two cars, and they handled the paperwork for one car before starting on the other, so we waited a long time, but the instructions were very thorough. We reserved a C5, but got a brand new Opel with only 4100 km on it, featuring auto start-stop and lane assist. These features are very important for driving in Germany. The car also has radar systems at the front and back. The condition and performance of the car were excellent, and it had a 6-speed manual transmission.

Great!!

Although the store is not at the airport, the car rental company offers free shuttle service. The car provided was almost new, a 9-seater automatic with only 4300 kilometers on it. The price was the cheapest compared to other companies, providing high value for money. Subsequent repair fees were also handled quickly, and the claim was settled within 20 days.

Good service, but the selection of cars is too limited.

Everything satisfied

I saw a promotion for a 9-seater Mercedes and made a prepaid reservation, specifying that I would be traveling to the Czech Republic and Hungary. I called the rental company before departure to confirm, and they assured me it was okay and that it would definitely be a Mercedes, though the security deposit might be higher. However, at the store, the staff said the car couldn't go to the Czech Republic and Hungary and claimed they were not informed by the rental company about my travel plans. After much hassle, they gave me an Opel. To avoid delaying my trip, I took the car and left. An Opel and a Mercedes are the same class?! Not sure if the issue was with CARO or the rental company!

A good company, worth recommending

After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.

Very professional and efficient.

The staff of this car rental company are very reliable. When picking up the car at Munich Airport, they explained the details very clearly.

They upgraded my car and included a GPS, which was very useful. The car was in good condition, and I’m quite satisfied.

The staff was very friendly, the procedures were simple, and it took less than ten minutes to complete. The car was upgraded to a Sharan for free, eliminating all our concerns about luggage space. Extremely satisfied.

Although it's not a big company, it's affordable and reliable

The condition of the vehicle is good.

The service was excellent.