Pretty good, easy car pickup

I booked a Camry, but they gave me a RAV. The car model often changes. Both times I rented, I didn't get the model I reserved.

They insisted that I buy full insurance when picking up the car. I refused and they immediately changed their attitude, which was unpleasant. Later, locals informed me that due to the complex road conditions, even minor damage like a stone hitting the windshield would require compensation. Therefore, I will opt for full insurance next time.

The staff was very friendly and gave detailed instructions when picking up the car, but the return process was too casual.

The service was acceptable, but they gave me a hatchback. The booking showed a sedan, likely a Corolla. The hatchback had less power, so the air conditioning didn't work well. Driving on the mountainous roads in New Zealand's South Island was unstable with the small car. I wouldn’t have booked it if I had known it was a hatchback.