When returning the car, there was no inspection. They just took the keys and told me I could leave. Afterwards, they kept charging my credit card without notification, twice in total, amounting to over 1500 euros. I didn't receive any email detailing the charges either. I had already paid over 12,000 RMB for the rental, which included insurance. I hope the relevant authorities investigate this promptly and refund the charges.

No queue at 23:20, so the speed was naturally quick

The original car was unavailable, had to switch to another but it wouldn't start, so we had to switch again. The front desk and the pickup location were supposed to be convenient but lacked clear instructions, wasting a lot of time.

This was my first time renting a car overseas, and I was very satisfied with Budget! We originally rented a Mondeo, but the staff noticed we had a lot of luggage and offered to upgrade us to a Volkswagen with a larger trunk for just 7 euros more per day. This turned out to be the right decision. The car was in excellent condition; it was a diesel and had only 7800 kilometers on it, making it very fuel-efficient. We drove 1700 kilometers in total and spent 138 euros on fuel. Returning the car was also very easy and hassle-free. The staff inspected the car and immediately processed the return. The simplicity exceeded our expectations.

Nice car but bodywork in poor condition - scratches & dents everywhere. Most of this damage was not mentioned on the vehicle damage report when I collected the vehicle.