Booked a Mercedes E, but upon arrival was told they didn't have a CLA. After a lengthy discussion, they finally provided a Mercedes C. Additionally, the deposit paid during rental has not been refunded after more than a month.

Aggressive insurance upselling, deceiving customers by saying you can't rent a car without insurance.

Smooth pick-up, pleasant, friendly staff, simple drop-off. An all-round pleasant experience.

Very simple to navigate all the way through and very competitive price.

The car was fine. It is a noisy model - conversation is not really possible when driving. I was very shocked that an additional driver was going to virtually double the price so we were left with one person having to do all the driving. This seems unreasonable since only one person can drive at a time so the risk is not doubled.

I haven’t received my holding deposit back yet and I’m waiting on that. I was told at the counter that it would have been better to book direct through budget yet when I initially tried to book direct, the price was massively higher than easyrentcars. So I suggest that you either lower your prices to help people come straight to you or advise your staff to not make customers feel guilty for not booking direct.