Did not get the car that was reserved in advance, nor was it of the same level. They provided a small Opel.

Europcar provided a diesel Hyundai I40 this time, just as I initially requested. It met my expectations. Picking up and returning the car at the airport was convenient. I drove 1600 kilometers, and the built-in navigation system was very effective; the portable GPS provided was quite average and not as good as the TOMTOM app on my phone. Overall, I am quite satisfied with the car rental company.

Very good

Pretty good, but the billing details were a bit confusing and not settled on the spot.

My flight was delayed and because I did not give the flight number upon reservation, Europcar had already rented the car out to someone else. They told me it would be hours before I could get the class I booked again. They made me pay the difference for the next class up. Not happy.

Was there a protection for this included in QEEQ's policy? We traveled because of a family emergency and it was tough being as on top of things as I normally am.