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Live chat Email us Service Code: 2621857327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2621857327
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Reviewed: Sun, Aug 3, 2014
About Hertz: 2.0 /10
This is a terrible company. I will never use them again. I arrived at Amsterdam airport at 11:20. I originally booked a Polo, but they switched it to a Toyota Yaris Hybrid. There was no one at the parking lot, and no one to ask. The counter didn't give clear instructions, and it took me an hour to find Hertz's parking area. There was no one there, I had to pick up the car myself! The Hybrid model doesn't make an engine noise when it starts, but how was I supposed to know that? It took me half an hour to figure it out and nervously drive on the foreign roads (right onto the A4 airport highway). The so-called 24-hour service phone number was not answered at all! Otherwise, I could have asked how to use that crappy car! On the 25th when I returned the car, the staff was extremely rude. As soon as they found out I was Chinese, they started making jokes with each other, possibly mocking us. Their attitude was very dismissive, but since I was in a hurry for my flight, I didn’t argue with them. The fuel gauge was about 5/6 full, but they claimed it wasn't full and said they would charge me, without specifying the amount. Then they said I had scratched the left rear side! When I picked up the car that night, no one was there to hand it over, so how do I know if it was already scratched or if I did it? With no handover process, how can they claim it was me? I had no choice because I was running out of time. They charged an extremely high fee, around 500 euros. This is the first and last time I will rent from this company! Thrifty is so much better. Last time I went on a road trip in the USA, I used them. There was someone available 24 hours, the handover process was thorough, and the service was excellent. Hertz should just go out of business and stop scamming people!
About QEEQ: 8.0 /10

Relevant Reviews on Hertz AMSTERDAM-SCHIPHOL AP S

Barret Sander

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Reviewed: Wed, May 15, 2024
About Hertz: 10.0 /10
The process was quick, but the attitude was average.
About QEEQ: 10.0 /10

Jacqueline Huggins

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Reviewed: Sun, Oct 16, 2016
About Hertz: 10.0 /10
The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.
About QEEQ: 10.0 /10

Perry Lytton

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Reviewed: Tue, Sep 12, 2017
“From Amsterdam to Denmark via Germany, then back to the Netherlands through Germany”
About Hertz: 10.0 /10
Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it
About QEEQ: 10.0 /10

Moses Mark

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Reviewed: Tue, Oct 17, 2017
About Hertz: 10.0 /10
Good
About QEEQ: 10.0 /10

Sabina Sinclair

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Reviewed: Mon, Oct 12, 2015
About Hertz: 6.0 /10
When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.
About QEEQ: 8.0 /10

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