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From United Kingdom
+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
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+55-6140426960
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+33-970019487
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+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8949396327
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8949396327
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Hertz, Amsterdam-schiphol Airport S Car Rental

Hertz 3000+ ratings, 36 reviews

Amsterdam, Schothorst, Netherlands

8.1 / 10 Very good

Best Price Car Rentals at Amsterdam Schiphol Airport(AMS)

Last updated on: November 20, 2024

Hertz - Amsterdam-schiphol Airport S Information, Car Rental Instructions & Policies

Address

AANKOMSTPASSAGE, SCHIPHOL

Telephone

0205020240 / 0205020240

Pick-up Instructions

The Hertz - Amsterdam-schiphol Airport S car rental location is in terminal

You can walk to the counter of Hertz - Amsterdam-schiphol Airport S car rental.

The airport has a clear car rental logo, take the luggage and follow the signs to walk about 5 minutes to reach the car rental counters for car formalities.

Drop-off Instructions

The “Rental Car Return” sign can be seen on the road near the parking lot. Follow the instructions and drive the car to the corresponding parking lot for dropping off the car, then walk to the airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00
06:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 100 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 10 - 36.3 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Japan Translation

For customers with driver's licenses issued in Switzerland, Germany, France, Belgium, Slovenia, Monaco and Taiwan are allowed to drive vehicles only when they carry both the original license issued in the above countries/regions and a Japanese Translation of such issued by JAF, or foreign embassies or consular offices in Japan.

For local renters, you need to bring:

Full driver's license issued in Netherlands

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
EUR 66.55/day
capped at EUR 66.55
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 20/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
EUR 12/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 13.99/day
capped at EUR 98
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 6/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Czech Republic

Poland

Portugal

Norway

Sweden

Finland

Belgium

France

Germany

Show More

Czech Republic

Poland

Portugal

Norway

Sweden

Finland

Belgium

France

Germany

Austria

EUR 25 per rental

Luxembourg

EUR 35 per rental
Traveling to Belgium is allowed, but please advise the Hertz rental counter about your intention. The cross-border policy and fees please subject to the counter, they may change without notice. There will be a 600EUR penalty if the customer has not declared driving out of the Netherlands.

Must-not:

Taking rental cars to following countries is not allowed:
Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Bulgaria, Croatia, Estonia, Georgia, Greece, Greenland, Hungary, Iceland, Kazakhstan, Kyrgyzstan, North Macedonia, Moldova, Montenegro, Romania, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine, Uzbekistan, United Kingdom
Depending on car models, bringing rental cars to below countries is not allowed:
Representative Car ModelsCountries

Audi A3

Ds7

Volkswagen Passat Estate

Bmw 3 Series

Opel Grandland

Citroen C4 Picasso

Show More

Audi A3

Ds7

Volkswagen Passat Estate

Bmw 3 Series

Opel Grandland

Citroen C4 Picasso

Maserati Ghibli-diesel

Bmw Ix3

Mercedes Cla Shooting Brake

Fiat 500

Bmw 320xd M Sport 2.0 4x4 Navi

Audi A4

Volvo Xc60

Audi A5 4x4 Convertible Gps

Volvo Xc40

Mercedes Classe C

Bmw Serie 4 Gran Coupé Automatique

Audi A8-diesel

Lexus Rx

Alpine A110

Italy

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 900-2000 for other car models.

EUR 1000 for Volkswagen Voyage,Ford Focus,Renault Captur,Captur Winter Tyres,Ford Focus,D Peugeot 308,Bollore - Bluecar Bollore Bluesumme,Vw Crafter-diesel,Ford Transit Lwb,Citroen C4 Picasso,Ford Kuga,

EUR 1100 for Ceed Plug In,Ford Focus,Citroen C4 Spacetourer,Kia Ev6-electric,

EUR 1200 for Volkswagen T-roc,Opel Insignia,Volkswagen Passat Wagon,

EUR 1250 for Dc 5 5m3,Iveco Eurocargo 120e25,Ford Transit,

EUR 1350 for Audi A5 4x4 Convertible Gps,Volvo Xc40,

EUR 1500 for Van W Lift,Bmw I5,Renault Traffic 9 Seater Or Similar,

EUR 1600 for Audi A3,Bmw 3 Series,Mercedes V-class,Audi A4,Volvo Xc60,

EUR 1700 for Bmw Ix3-electric,

EUR 2000 for Q7 4x4 Winter,

EUR 3000 for Model 3 Sr-electric,G1 Polestar 2,I1 Bmw Ix,Model 3 Performance,Model Y Lr,Alpine A110,

EUR 4000 for Lexus Rx,

EUR 950 for Fiat Egea,Toyota Yaris Cross Hybrid,Lexus Ux 300e,Renault Clio 1.6 Automatic Or Similar,Renault Clio-diesel,Peugeot 208,Toyota Yaris,Smart Fourfour,Ford Connect 25m3,Skoda Fabia,Hyundai I10,Smart Forfour-electric,

EUR 1000 for Volkswagen Voyage,

EUR 950 for Fiat Egea,

EUR 950 for Kia Niro Ev,

EUR 1000 for Toyota Yaris Cross Hybrid,

EUR 1000 for Ford Focus,

EUR 1000 for Renault Captur,

EUR 1250 for Dc 5 5m3,

EUR 1000 for Captur Winter Tyres,

EUR 1100 for Ceed Plug In,

EUR 1000 for D Peugeot 308,

EUR 950 for Renault Clio 1.6 Automatic Or Similar,

EUR 950 for Renault Clio-diesel,

EUR 950 for Peugeot 208,

EUR 1000 for Bollore - Bluecar Bollore Bluesumme,

EUR 950 for Toyota Yaris,

EUR 950 for Smart Fourfour,

EUR 950 for Ford Connect 25m3,

EUR 3000 for Model 3 Sr-electric,

EUR 1600 for Audi A3,

EUR 1500 for Van W Lift,

EUR 1600 for Bmw 3 Series,

EUR 3000 for G1 Polestar 2,

EUR 1600 for Mercedes V-class,

EUR 1200 for Volkswagen T-roc,

EUR 1100 for Ford Focus,

EUR 1000 for Vw Crafter-diesel,

EUR 1000 for Ford Transit Lwb,

EUR 1000 for Citroen C4 Picasso,

EUR 1500 for Bmw I5,

EUR 3000 for I1 Bmw Ix,

EUR 1500 for Renault Traffic 9 Seater Or Similar,

EUR 950 for Hyundai I10,

EUR 950 for Smart Forfour-electric,

EUR 950 for Fiat 500e-electric,

EUR 1600 for Audi A4,

EUR 1600 for Volvo Xc60,

EUR 1250 for Iveco Eurocargo 120e25,

EUR 1350 for Audi A5 4x4 Convertible Gps,

EUR 1200 for Opel Insignia,

EUR 1100 for Volvo C40 E-electric,

EUR 1350 for Volvo Xc40,

EUR 1000 for Ford Kuga,

EUR 1200 for Volkswagen Passat Wagon,

EUR 3000 for Model 3 Performance,

EUR 3000 for Model Y Lr,

EUR 3000 for Alpine A110,

Theft Insurance Excess differs by car model:

EUR 1000 for Volkswagen Voyage,Ford Focus,Renault Captur,Captur Winter Tyres,Ford Focus,D Peugeot 308,Bollore - Bluecar Bollore Bluesumme,Vw Crafter-diesel,Ford Transit Lwb,Citroen C4 Picasso,Ford Kuga,

EUR 1100 for Ceed Plug In,Ford Focus,Citroen C4 Spacetourer,Kia Ev6-electric,

EUR 1200 for Volkswagen T-roc,Opel Insignia,Volkswagen Passat Wagon,

EUR 1250 for Dc 5 5m3,Iveco Eurocargo 120e25,Ford Transit,

EUR 1350 for Audi A5 4x4 Convertible Gps,Volvo Xc40,

EUR 1500 for Van W Lift,Bmw I5,Renault Traffic 9 Seater Or Similar,

EUR 1600 for Audi A3,Bmw 3 Series,Mercedes V-class,Audi A4,Volvo Xc60,

EUR 1700 for Bmw Ix3-electric,

EUR 2000 for Q7 4x4 Winter,

EUR 3000 for Model 3 Sr-electric,G1 Polestar 2,I1 Bmw Ix,Model 3 Performance,Model Y Lr,Alpine A110,

EUR 4000 for Lexus Rx,

EUR 950 for Fiat Egea,Toyota Yaris Cross Hybrid,Lexus Ux 300e,Renault Clio 1.6 Automatic Or Similar,Renault Clio-diesel,Peugeot 208,Toyota Yaris,Smart Fourfour,Ford Connect 25m3,Skoda Fabia,Hyundai I10,Smart Forfour-electric,

EUR 1000 for Volkswagen Voyage,

EUR 950 for Fiat Egea,

EUR 950 for Kia Niro Ev,

EUR 1000 for Toyota Yaris Cross Hybrid,

EUR 1000 for Ford Focus,

EUR 1000 for Renault Captur,

EUR 1250 for Dc 5 5m3,

EUR 1000 for Captur Winter Tyres,

EUR 1100 for Ceed Plug In,

EUR 1000 for D Peugeot 308,

EUR 950 for Renault Clio 1.6 Automatic Or Similar,

EUR 950 for Renault Clio-diesel,

EUR 950 for Peugeot 208,

EUR 1000 for Bollore - Bluecar Bollore Bluesumme,

EUR 950 for Toyota Yaris,

EUR 950 for Smart Fourfour,

EUR 950 for Ford Connect 25m3,

EUR 3000 for Model 3 Sr-electric,

EUR 1600 for Audi A3,

EUR 1500 for Van W Lift,

EUR 1600 for Bmw 3 Series,

EUR 3000 for G1 Polestar 2,

EUR 1600 for Mercedes V-class,

EUR 1200 for Volkswagen T-roc,

EUR 1100 for Ford Focus,

EUR 1000 for Vw Crafter-diesel,

EUR 1000 for Ford Transit Lwb,

EUR 1000 for Citroen C4 Picasso,

EUR 1500 for Bmw I5,

EUR 3000 for I1 Bmw Ix,

EUR 1500 for Renault Traffic 9 Seater Or Similar,

EUR 950 for Hyundai I10,

EUR 950 for Smart Forfour-electric,

EUR 950 for Fiat 500e-electric,

EUR 1600 for Audi A4,

EUR 1600 for Volvo Xc60,

EUR 1250 for Iveco Eurocargo 120e25,

EUR 1350 for Audi A5 4x4 Convertible Gps,

EUR 1200 for Opel Insignia,

EUR 1100 for Volvo C40 E-electric,

EUR 1350 for Volvo Xc40,

EUR 1000 for Ford Kuga,

EUR 1200 for Volkswagen Passat Wagon,

EUR 3000 for Model 3 Performance,

EUR 3000 for Model Y Lr,

EUR 3000 for Alpine A110,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.6 mi from Amsterdam Schiphol Airport

Railway Stations

7.8 mi from Amsterdam Central Station

Hotels

6.5 mi from Hotel Vossius Vondelpark

Other Landmarks

6.2 mi from Vondelchurch Amsterdam

6.6 mi from Paradiso

7.2 mi from Rembrandtplein

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 52.307771 4.755893

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Location Images

Hertz-Amsterdam-schiphol Airport S-5024-dropoff_guide Return Sign
Hertz-Amsterdam-schiphol Airport S-5024-store The Rental Desk
Hertz-Amsterdam-schiphol Airport S-5024-telegraph The Sign
Guest Reviews

Total points： 8.1 / 10 Very good

  • Vehicle condition: 1.5
  • Vehicle cleanliness: 1.2
  • Spaciousness: 1.4
  • Counter staff: 1.2
  • Pick-up location: 1.4
  • Drop-off location: 1.5
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins

  • H.Assi

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Like: Staff was helpful and cooperative. No hassle.
    Read More >

  • D.Palladino

    Amsterdam

    8.3 /10 Very good

    Reviewed: Saturday, November 23, 2024

    pudo haber sido mejor una descripcion del uso de los controles del automovil
    Read More >

  • A.Bird

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Cheerful and clear
    Read More >

  • Pekka Rantala

    Amsterdam

    9 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The car was great. Service at pickup was ok, at drop off excellent. Car was clean inside but outside mirrors and windscreen were dirty. Overall very good experience.
    Read More >

  • Jasper

    Amsterdam

    6.7 /10 Average

    Reviewed: Saturday, November 23, 2024

    Very dirty car with mud both inside and outside. Horrible cigarette smoke. Had to buy a spray can to get it somewhat under control. Got 3 euros back for spray can thats it. Got a headache from the bad smell. I should have rejected this car and Hertz should have never put it up for rent. No more Hertz NL for me.
    Read More >

  • Douglas Hessel

    Amsterdam

    6.7 /10 Average

    Reviewed: Saturday, November 23, 2024

    Esquecemos uma bolsa de tommy Hilfer azul no carro comsegue nos ajudar a receber de volta?
    Read More >

  • Sabina Sinclair

    Amsterdam

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.
    Read More >

  • Griselda Nathaniei

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Well done
    Read More >

  • Grover Gabriel

    Amsterdam

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    The store service was good, everything was prepared in advance.
    Read More >

  • Iris Gallup

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Excellent.
    Read More >

  • Maxwell Daniell

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Very good.
    Read More >

  • Winston Doris

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Rented twice in a week, very good.
    Read More >

  • Everley Evan

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The service attitude is quite good, and the condition of the provided vehicle was excellent.
    Read More >

  • Prima Maltz

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The car pick-up process at Amsterdam Airport went smoothly. The staff were very patient in explaining everything. We originally booked a Ford SUV, but since it wasn't available, they gave us a Skoda instead. The trunk was spacious, meeting our requirements, and the car was very new. The most satisfying and unexpected part was that the car came with GPS, which made our trip very smooth.
    Read More >

  • Vicky Donne

    Amsterdam

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    The rental company required a full tank upon return, so I found a gas station at Amsterdam Airport and filled up. It was less than 1 kilometer to the drop-off point. The attendant quickly processed the return, and since I was in a hurry to catch my flight, I didn't scrutinize the bill. It wasn't until I was on the plane that I noticed a 79-euro fuel charge on the bill. Back home, it took countless phone calls to find the right person. They requested a receipt for the fuel, which luckily I hadn't thrown away, so I emailed a photo of it. I thought the issue was resolved, but then I received an email saying that their records showed they added 7.5 liters of fuel at 2.99 euros per liter plus a 12-euro service fee, so they could only refund 44 euros. Upon reflection, I realized this didn't add up. If there’s a post-return fuel check process, then charging 79 euros at the time of billing wasn't a mistake but an intentional overcharge. Furthermore, if it's 2.99 euros per liter plus a 12-euro fee, 79 euros would only cover about 30 liters. This pricing method is clearly misleading. If I returned the car empty, would they end up losing money?
    Read More >

  • Brandon Ivan

    Amsterdam

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    Too expensive, not as affordable as Sixt.
    Read More >

  • Daphne Lattimore

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The service was very good. Picking up and returning the car were both quick and there weren't many procedures, which made it convenient. I booked a Golf, but it was unavailable, so they upgraded me to a Mercedes A180 for free. I drove over 6000 kilometers, which was quite a pleasant surprise.
    Read More >

  • Hamiltion O'Connor

    Amsterdam

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    This is a terrible company. I will never use them again. I arrived at Amsterdam airport at 11:20. I originally booked a Polo, but they switched it to a Toyota Yaris Hybrid. There was no one at the parking lot, and no one to ask. The counter didn't give clear instructions, and it took me an hour to find Hertz's parking area. There was no one there, I had to pick up the car myself! The Hybrid model doesn't make an engine noise when it starts, but how was I supposed to know that? It took me half an hour to figure it out and nervously drive on the foreign roads (right onto the A4 airport highway). The so-called 24-hour service phone number was not answered at all! Otherwise, I could have asked how to use that crappy car! On the 25th when I returned the car, the staff was extremely rude. As soon as they found out I was Chinese, they started making jokes with each other, possibly mocking us. Their attitude was very dismissive, but since I was in a hurry for my flight, I didn’t argue with them. The fuel gauge was about 5/6 full, but they claimed it wasn't full and said they would charge me, without specifying the amount. Then they said I had scratched the left rear side! When I picked up the car that night, no one was there to hand it over, so how do I know if it was already scratched or if I did it? With no handover process, how can they claim it was me? I had no choice because I was running out of time. They charged an extremely high fee, around 500 euros. This is the first and last time I will rent from this company! Thrifty is so much better. Last time I went on a road trip in the USA, I used them. There was someone available 24 hours, the handover process was thorough, and the service was excellent. Hertz should just go out of business and stop scamming people!
    Read More >

  • Suzanne Clarissa

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The service was good, the process was quick. Originally booked a Ford Fiesta, but got a brand-new Fiat 500 instead, which I really liked!
    Read More >

  • Moses Mark

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Good
    Read More >

  • Teresa Herty

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Good
    Read More >

  • Gary Tom

    Amsterdam

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.
    Read More >

  • Owen Thorndike

    Amsterdam

    4 /10 Average

    Reviewed: Saturday, November 23, 2024

    I saw online that the model I wanted was only available with a manual transmission, but in fact, they reserved an automatic for me (the counter staff didn't mention this). The counter staff said I could switch to an automatic for an additional charge and tried to sell me insurance. The insurance coverage was ridiculous – it was meant to cover the gearshift of manual cars, and they claimed I would have to pay over 5,000 euros if it broke!
    Read More >

  • Fay Snow

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The service was very professional.
    Read More >

  • August Bessemer

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The car rental process went smoothly, the staff was professional, and the car was in great condition.
    Read More >

  • Perry Lytton

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it
    Read More >

  • Jacqueline Huggins

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The staff were very professional. We took some time to find the parking lot because our English isn't very good. Both picking up and returning the car were very quick.
    Read More >

  • Myron Hewlett

    Amsterdam

    8 /10 Very good

    Reviewed: Saturday, November 23, 2024

    Convenient car rental location The only rental spot is in the basement floor, which was a bit hard to find.
    Read More >

  • Conrad Wilhelmina

    Amsterdam

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    Deceptive practices and disrespecting customer preferences
    Read More >

  • Lindsay Smollett

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    No issues with the on-site process
    Read More >

  • Gwendolyn Elinor

    Amsterdam

    6 /10 Average

    Reviewed: Saturday, November 23, 2024

    Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.
    Read More >

  • Bruno Reynolds

    Amsterdam

    2 /10 Poor

    Reviewed: Saturday, November 23, 2024

    The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.
    Read More >

  • Primo Maxwell

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Very good, but it seems they don't accept AMEX credit cards, Visa is accepted.
    Read More >

  • Barret Sander

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The process was quick, but the attitude was average.
    Read More >

  • Cecil Cronin

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.
    Read More >

  • Angelo Woolf

    Amsterdam

    10 /10 Excellent

    Reviewed: Saturday, November 23, 2024

    Very good
    Read More >

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