When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.
The overall service was very satisfactory. The car we received was brand new. After completing the paperwork at the counter, follow the orange corridor to the innermost elevator and go down to level -1, where you'll see the Hertz sign. Almost all car pickups are here. Just find the sign of your rental company. The whole process was smooth, and there were no upsells. I checked the car carefully and took some photos.
The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.
The rental company required a full tank upon return, so I found a gas station at Amsterdam Airport and filled up. It was less than 1 kilometer to the drop-off point. The attendant quickly processed the return, and since I was in a hurry to catch my flight, I didn't scrutinize the bill. It wasn't until I was on the plane that I noticed a 79-euro fuel charge on the bill. Back home, it took countless phone calls to find the right person. They requested a receipt for the fuel, which luckily I hadn't thrown away, so I emailed a photo of it. I thought the issue was resolved, but then I received an email saying that their records showed they added 7.5 liters of fuel at 2.99 euros per liter plus a 12-euro service fee, so they could only refund 44 euros. Upon reflection, I realized this didn't add up. If there’s a post-return fuel check process, then charging 79 euros at the time of billing wasn't a mistake but an intentional overcharge. Furthermore, if it's 2.99 euros per liter plus a 12-euro fee, 79 euros would only cover about 30 liters. This pricing method is clearly misleading. If I returned the car empty, would they end up losing money?
About QEEQ:10.0/10
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