The staff was extremely slow; everyone in line was complaining. When returning the car, they blamed us for a small scratch that we didn't cause and demanded 1200 euros before allowing us to leave. It was a terrible experience.

Hertz's service is quite good, the car was very new, and when one of our group's cars had an issue, they promptly replaced it

Good

The store service was good, everything was prepared in advance.

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.