Overall, the experience was quite good. However, the lack of Chinese-language service added a lot of communication difficulties. It's really a shame that such a large service company, with such a significant market in China, does not provide Chinese-language support. Also, since this rental company doesn't have a partnership with any oil companies, there were no fuel discounts, resulting in the loss of many customers.
The pick-up and drop-off locations were easy to find, but the car's condition was poor. The car wasn't cleaned, and I rented it from Amsterdam Airport in the Netherlands, but it had an Italian license plate. Although the scratches on the car were noted in the documents, it still increased the risk of disputes. When returning the car, HERTZ initially refused to inspect it, claiming it was due to a different drop-off location and that their system couldn't find the record. After insisting on an inspection, they were able to locate the record and confirm it. When they asked why our car had an Italian license plate, we realized the car provided wasn't registered in the Netherlands. Only after we presented the rental agreement did they finally confirm everything.
The service was very good. Picking up and returning the car were both quick and there weren't many procedures, which made it convenient. I booked a Golf, but it was unavailable, so they upgraded me to a Mercedes A180 for free. I drove over 6000 kilometers, which was quite a pleasant surprise.
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