The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.

Staff are patient.

The store is located next to a busy street, you need to pick up the car from a nearby underground parking lot. They have staff to assist you, which is quite convenient.

Booked a Golf but got upgraded to a brand new Mercedes A-Class