We rented a Touran for four people because it has a large trunk that can hold four people's luggage. However, on the day of pickup, we were given a small BMW. The luggage barely fit, let alone any shopping! Poor experience.

Good service attitude, didn't have to wait long. However, I was very unhappy with the random car model change. Check my final comment for more details.

The procedure is simple and quick.

Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.

Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.