AVIS, Madrid Gran Via Car Rental

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

AVIS - Madrid Gran Via Information, Car Rental Instructions & Policies

Address

Plaza De Los Mostenses Sn Parking Saba Planta -2

Telephone

+34902103739

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

RETURNS: Return toParking Saba Mostenses

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -13:00 16:00 -19:00	09:00 -13:00 16:00 -19:00	CLOSED	CLOSED	09:00 -13:00 16:00 -19:00	09:00 -13:00 16:00 -19:00	09:00 -13:00 16:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 25 years old with charge of EUR 13.1 - 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

The following models require 1 year's of license holding time: Mercedes A-class, Fiat 500x, Dacia Logan 1.0 Or Similar, Bmw 5 Series, Bmw 1 Series, Skoda Octavia, Renault Kangoo Ii 3m3

The following models require 2 year's of license holding time: Vauxhall Corsa

The following models require 5 year's of license holding time: Ford Focus, Fiat Panda, Opel Insignia

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Sweden Switzerland Germany Andorra Austria Belgium Denmark Vatican City State France Show More Sweden Switzerland Germany Andorra Austria Belgium Denmark Vatican City State France Finland Netherlands Italy Liechtenstein Luxembourg Portugal The Republic of San Marino Gibraltar	EUR 22.79 per rental

According to Avis terms, winter tyre is required after 1th December. Please refer to the cross-border policy and charges as advised by the rental company.

Must-not:

Taking rental cars to following countries is not allowed:
Belarus, Lithuania, Romania, North Macedonia, Poland

Cross Islands

To be updated

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.1 mi from Cuatro Vientos Airport

8.5 mi from Madrid–Barajas Airport

Railway Stations

1.1 mi from Atocha Train Station

3.7 mi from Chamartin Station

Hotels

0.5 mi from PYR se1ect Plaza Mayor II y III

2.1 mi from Hotel Claridge Madrid

4.6 mi from Eurostars Suites Mirasierra

Other Landmarks

0.3 mi from Puerta Del Sol Madrid

0.8 mi from Paseo Del Prado

2.4 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of AVIS Store Location

coordinates: 40.420544 -3.705845

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Arno Harriman
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
Picked up the car in Madrid; the originally booked Volkswagen Touran was replaced with a Fiat diesel car. I'm not sure if this was an upgrade. The diesel car is slower to accelerate. The pick-up location was decent. However, the drop-off in Granada was on a Sunday. It never occurred to me, nor did anyone inform me, that the store would be closed on Sundays. As a result, I couldn't find the drop-off location and there was no attendant. Fortunately, a very kind local helped me by calling the Madrid store to inquire about the drop-off details, then accompanied me to the designated parking area and showed me where to drop the keys into the box at the store entrance. Since they pre-charged me for a full tank of fuel at pick-up, I contacted the rental company's customer service multiple times via email. Luckily, when I returned to Shanghai, I saw that the bank only deducted the car rental fee.
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Moira Fowler
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
A large company, very well-regulated.
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Daniel Alfred
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The car had some passive damage without evidence, thankfully I bought full insurance. When returning the car, I filled out a report and explained the situation in English. The insurance covered it, so I didn't have to pay. The return process was very quick.
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Penny DuBois
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.
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Valentina Bethune
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.
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Winston Doris
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The service was good, but they said they opened at 8:00, and they actually opened at 8:30.
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Ira Julia
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Booked a Golf but got upgraded to a brand new Mercedes A-Class
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Guy Lyly
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
The store is located next to a busy street, you need to pick up the car from a nearby underground parking lot. They have staff to assist you, which is quite convenient.
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Boyd Bruce
Madrid
8 /10 Very good
Reviewed: Monday, December 23, 2024
There is a huge difference in car models.
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Steven Bush
Madrid
2 /10 Poor
Reviewed: Monday, December 23, 2024
Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.
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Vic Ezekiel
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
Overall, it was a good experience.
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Nydia Huntington
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Staff are patient.
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Francis Lincoln
Madrid
4 /10 Average
Reviewed: Monday, December 23, 2024
The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.
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Blanche Poe
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
The procedure is simple and quick.
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Martin Richardson
Madrid
2 /10 Poor
Reviewed: Monday, December 23, 2024
They added additional insurance without confirming with the customer, and the charges were unclear and inconsistent with the rental platform.
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Bernard Sara(h)
Madrid
10 /10 Excellent
Reviewed: Monday, December 23, 2024
Friendly
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Tony Barrett
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
No queue
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Morton Joule
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
Good service attitude, didn't have to wait long. However, I was very unhappy with the random car model change. Check my final comment for more details.
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Theodore MacAdam
Madrid
2 /10 Poor
Reviewed: Monday, December 23, 2024
We rented a Touran for four people because it has a large trunk that can hold four people's luggage. However, on the day of pickup, we were given a small BMW. The luggage barely fit, let alone any shopping! Poor experience.
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Dennis Hope
Madrid
8 /10 Very good
Reviewed: Monday, December 23, 2024
There was no one when we arrived. The paperwork took about 15 minutes, and the car pickup was very quick.
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Will Harper
Madrid
6 /10 Average
Reviewed: Monday, December 23, 2024
The queue time was quite long, and efficiency was low. It took six hours for the tow truck to arrive after a flat tire, and then we had to queue for another three hours to get a car. It wasted an entire day for us.
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Sandra Edison
Madrid
8 /10 Very good
Reviewed: Monday, December 23, 2024
Overall, it was relatively smooth, and the processing speed was fairly quick.
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Marjorie Nelly
Madrid
2 /10 Poor
Reviewed: Monday, December 23, 2024
The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.
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