We rented a Touran for four people because it has a large trunk that can hold four people's luggage. However, on the day of pickup, we were given a small BMW. The luggage barely fit, let alone any shopping! Poor experience.

The procedure is simple and quick.

The contract wasn't in English, so we could only roughly understand it by looking at the prices. There were 4 of us, but they counted each of us as separate additions, so we ended up paying for insurance for 4 drivers. Overall, they didn’t explain things clearly.

Staff are patient.

Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.