We rented a Touran for four people because it has a large trunk that can hold four people's luggage. However, on the day of pickup, we were given a small BMW. The luggage barely fit, let alone any shopping! Poor experience.

No queue

Poor service. When we returned the car, we showed them the penalty ticket and asked if anything needed to be done. They said there was no problem, but later they brought up the ticket again and charged a service fee without helping to resolve it. I've never seen such a terrible company.

Very good, the handsome gentleman provided excellent service. We presented the rental confirmation, original driver's license, the translated version provided by QEEQ, and our passports. It only took a few minutes to get the car.

The rental process in Madrid was straightforward. In Barcelona, the return inspection was stricter, likely because the return and billing reviews are handled separately. The return team thoroughly checks the vehicle's exterior regardless of the insurance type the customer has purchased.