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The queue was extremely long, each person took 15 minutes to process and the staff were very impatient. I reserved a BMW X1 but got a Peugeot 2008 instead; they said it's the same class but which Chinese person would agree with that? I couldn't understand the deposit payment slip and they couldn't be bothered to explain.

The queue time was quite long, and efficiency was low. It took six hours for the tow truck to arrive after a flat tire, and then we had to queue for another three hours to get a car. It wasted an entire day for us.

There is a huge difference in car models.

The service was good, but they said they opened at 8:00, and they actually opened at 8:30.

The car had some passive damage without evidence, thankfully I bought full insurance. When returning the car, I filled out a report and explained the situation in English. The insurance covered it, so I didn't have to pay. The return process was very quick.