Great service, picking up and returning the car took less than 5 minutes, and there's a free airport shuttle.

Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!

Alpha could not find our booking to begin with. Spent a while to track it down as QEEQ did not send through my surname. Said the insurance booked through the app was less than their basic

After placing my details here, spammed with emails and two calls from telemarketing. The App kept dinging in the middle of the night to offer me to purchase something else or to remind. Having the auto correct to Timezone of booking should be better

I had booked a Kia Sportage but got a Hyundai Tucson. I paid extra coz I wanted to test drive that particular car. I remember paying extra to be able to drive this car over Hyundai Tucson and didn’t like the part where I was given a cheaper car for the same price.

Like: I receive a better car. Good quality and general conditions. Very comfortable for the family and children.
Dislike: It took me about two days to know how to use the cruse control. It was a bit difficult to arrive to the direction and to go out without knot the city. But the staff was very friendly with this. I didn't know if I had to return it clean or not I had to call to confirm.