Maybe their business is too good, they are very impatient when explaining issues. It's best if you don't ask anything, just sign, take the key, and leave. I purchased full insurance, but it seems they think full insurance is handled by the rental platform and has nothing to do with them. If there's a problem, you still have to pay first, and then get a refund from the rental platform after returning to China.

Excellent car rental experience, highly recommend.

Very nice and friendly.

Generally far from the airport, and the pickup location is also quite a distance from the terminal. The service is very average. Especially in Brisbane, there was a female receptionist in her forties or fifties who was very impatient and intentionally spoke quickly. She almost kept our only driver's license translation. After selling us an additional insurance, she gave us a smoky, battered car with limited space. I will definitely not choose Alpha Car Hire again!

Like: Done the job I needed it for
Dislike: The no tint on the windows made us feel exposed. The drivers seat belt clip was a pain.