Very satisfied! This time we had a long rental period and driving distance, 52 days and 21,000 kilometers. Thrifty promised we could visit any of their branches for maintenance or even car replacement at no extra cost or with reimbursement afterward, which made us feel very reassured. This is our second time using Thrifty, and we believe we will choose this rental company again in the future.
This was my first time using this car rental company. Even though the car had 16,000 miles on it, it was very new and clean. I drove 2,000 miles over 9 days without any issues, except for a maintenance reminder light that came on. After a simple conversation with customer service, everything was fine. The customer service here is very considerate. Besides English, they offer real-time translation in Japanese, Mandarin, and Cantonese.
Average service. There was no clear explanation on-site about the charges. We didn't understand the purpose of the charges and declined all insurance options. Additionally, we were surprised by the charges. Aside from the $62 for a full tank of gas, nearly $200 was charged to our credit card. The receipt was confusing, with unclear fees. The rental and return processes were convenient, especially the quick return. However, the return address on the pickup sheet was incorrect, and the GPS led us to a place without an entrance, causing significant delays. This is a major oversight!
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