Clearly explained about the insurance, no hidden traps. They gave us a Ford Escape, which was an upgrade.

I've always rented from HERTZ, and generally, there are no issues. I've encountered both enthusiastic and average staff, and I've never had to wait in line.

There were very few people, almost no queues. There are four counters where you can pick up the car. A young lady was very nice. However, a middle-aged woman was unfriendly to newcomers. One major dissatisfaction was that I booked a Volvo and asked if I could get one if I wait until the reserved time. They said it's impossible to get a Volvo.

When we returned the car, we noticed the fuel tank wasn't full. The staff told us there was a gas station very close to the exit, and it was also very convenient to return the car under Terminal 2.

Arriving early at the counter means waiting, but the paperwork was processed fairly quickly. They specifically explained what the full insurance doesn’t cover, and the service attitude was decent.