Very satisfied with AVIS's service! The vehicle was almost brand new and in excellent condition.

The sales method at Avis in the UK is very problematic. At T2, the staff told me that the Opel Crossland X I rented was unavailable, and I could only rent a small Vauxhall Astra, which could only fit one large piece of luggage. When I got to the parking lot, I saw several SUV-like Opels. After discussing with the manager at the store, they finally gave me a Vauxhall Mokka X.

The car given to me was not clean at all, from the soaked driver's seat to the dirty back hatch! The entire car was full of scratches, about 10 in total!!! As an Avis fan, having traveled around the world with Avis, this is the worst car I have ever seen! I hope I can get an explanation!

They provided a higher class vehicle, overall satisfied, but it took some time to get the vehicle.

Counter staff were excellent and the drop off was so quick and easy. The shuttle bus was great too , can’t recommend Avis Heathrow enough.

Made our booking from Australia incredibly easy and great value.