Very good

Acceptable

I notified them a day in advance that I would be late returning the car by a few hours. I rented a car for 120 yuan per day but ended up paying over 400 yuan extra. I cleaned the car thoroughly before returning it, but the staff insisted there was a smoke smell and charged me an extra 5,000 baht, which is over 1,000 yuan. Very dissatisfied. None of us smoked in the car, and I didn't smell anything.

Thriftyという会社名は聞いたことあったけど、利用したことは無かったので、どんな会社かなと思ってました。 受付カウンターがHerzと共用（故にちょっと分かり難かった）だったし、Herzのゴールドメンバーなので安心しました。

Hatyai airport you need to go outside if the terminal so staff will come to show your name and taje you to the office. And krabi airport you need to drop the car at the terminal 1 there are sign if the company you just park the car go inside the terminal and look for office and drop the key.

It was easy. It will be nice if you have more cupon and more rental car company.