There are a lot of people, but you can take a number and wait instead of standing in line. Since I bought insurance in advance from home, they did not try to sell me more. The lady at the counter didn't speak English very well.

The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.

Very good and convenient

Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!

It took a while to complete paperwork thus time. I’m not sure why as Zi am a Gold member and have rented from this office 4 times in the last 6 months. The car they finally gave me was not the category I rented and much larger than I wanted. I had to change it in the garage and had to wait again for a smaller car. All in all, it was a very long process to rent a car for a day.