Milan – Snow Mountains – Venice – Rome – Milan

When picking up the car, a female staff member was deliberately making things difficult for us with a very bad attitude. Even though it was our turn, she intentionally allowed the foreigners behind us to go first. We had to find another female staff member who just started her shift to successfully rent the car. However, during the rental process, the staff member with the bad attitude tried to stop her colleague from assisting us. The staff member inspecting the car when returning it was nice, and the one handling the paperwork was acceptable. (No Chinese service available)

The credit card expiration date was incorrect, causing the first attempt to fail.

The Hertz location is quite large, clean, and well-lit. The process of picking up and returning the car is quick. Just be aware that Italian English has some accent and intonation quirks, so you might need a moment to understand, haha.

Very good

The audi q5 was new clean and rides great