East Coast USA

Very satisfied, see detailed review

I've always rented cars through this platform, but this time the experience was terrible. After returning the car, the American rental company charged me $280, $275 of which was a management fee and the rest was for tolls. I don't question the toll fees, but the $275 management fee is absurd. I rented a car at the same airport two years ago and didn't have this charge. This fee is almost equal to the rental cost itself, meaning I paid almost twice the amount for the rental. The rental company said the high cost was due to labor costs, but I doubt such a significant difference between companies at the same airport. The customer service representative said they tried to negotiate with the rental company but got nowhere. If they continue to treat Chinese customers this way, this platform should stop collaborating with them to prevent more people from being deceived. Avoid Advantage Rentals at all costs.

It's fine

The staff had a bad attitude, and the line took almost two hours. Unbelievable.

Like: Very affordable price and car was brand new upgraded as well because our choice wasn’t available at the time
Dislike: Waiting on my deposit back of $200 been home couple of days and still haven’t received it.