Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours
G.Simmons
United States
Reviewed: Sun, May 26, 2019
About JC:2.0/10
what car? after calling for "pick-up" from the Airport and actually begging some-one to pick my wife and I up, after 3 hours I finally had to rent from another rent-a-car so that I can get where WE were going.
Waited 90 minutes to get a car because the person that easy rent cars did not send over our confirmation number so they had no record of us being there. When we dropped off the car on the way back they told us we would have to take a uber back. Guy in front of us argue place to get a ride back. When we booked we thought it was right at the airport not off site
- When I arrived you have to call the office and they come pick you up. He told me to meet him under the sign that said 'Copa' outside. Not being familiar with the airport it was a bit difficult to find.
- It took a little while when we got to the office for them to get all my information in during the check-in process.
- The car was in okay condition, there were remnants of what looked like duct tape from taping the doors shut at every door.
- Bringing the car back there was only person covering the office. They didn't post a note on the door with a contact number or anything that noted they were out of the office bringing another client to the airport so it seemed more like they weren't open and raised a little bit of panic.
- It was not an express checkout like some of the bigger car rental places where you drop the car off and there is a shuttle and you go. It took some time for them to complete the return paperwork of the car.
- They put a $500 hold on my credit card and I was charged (not a lot but annoyingly so) for them to run my credit card upon returning the car to get the deposit back.
- I received the car with 1/4 tank of gas and was told that was how I needed to bring it back. With a 2 hr drive ahead of me at 9:30pm I was annoyed that after the check-in process I now had to also find a gas station to fill up - but trying to judge how much gas you need to fill up to bring back a 1/4 tank is stupid and ended up having gas left over that could've been money in my pocket.
There is nothing in their terms and conditions when booking stating that if you choose to use your own insurance it’s TEN DOLLARS PER DAY or that the Sunpass is required for rentals. We declined their insurance and did not want the sunpass as we were not traveling thru rolls in Florida and when we returned the car we noticed there was a $50 charge for using our own insurance and $50 for the sunpass we didn’t want and they would not refund us. Their customer service at Jax cars was awful and the location was very sketchy.
I was never told about mandatory fees you had to pay once you got there. I didn't need a sunpass but they charge $10 a day and if you have your own insurance they charge you $10 per day. No where during the booking process we're these mentioned.
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Unforgettable experience, bluntly REFUSED to pickus up at the Airport after waiting for three hours
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