Excellent experience. Picking up and returning the car was very convenient.

Service is acceptable.

Arrived at the airport at 3:40 PM, not many people were there.

The office opens at 8:00 AM. They don't support UnionPay cards, only VISA and MasterCard. I booked for four days and paid in advance on QEEQ. When I arrived in Krabi, they required an additional 30,000 THB pre-authorization as a deposit. I reserved a Toyota compact car. The pickup process was simple, and minor scratches were not a concern according to the staff. Before returning the car, I called HERZ five minutes in advance and drove directly to Krabi Airport T2. They canceled the pre-authorization immediately.

Like: The excellent car, professional service and value-for-money. It made the experience of driving a car in Thailand to far-above expectation.
Dislike: The tires were much older than the car itself. We had a puncture in-the-middle of nowhere. We were very lucky that a local mechanist suddenly appeared and changed the tire. He showed us that this was not the original tire of the car but, like the other tires on the car, much older and second-hand.