They said the reserved model was not available and suggested upgrading to an Audi A5 for additional cost. What a coincidence! I was tired and sleepy, so I agreed. The car was nice. The staff were quite detailed during pickup, explaining everything clearly. Also rented a GPS (BTW the Chinese GPS from Zuzuche suddenly stopped working :-). Staff were rather lax and casual during drop-off (relaxed?). Next time, I'll go with Hertz.

The rental cars are relatively new. This time I rented a Nissan SUV with just over 2000 kilometers. The vehicle was in great condition.

You need basic English, a driver's license, and a translated document. You have to check if the car matches your reservation; if not, you need to point it out. You can add insurance yourself. The process takes about 10 minutes. The car is in good condition.

Quick pickup, easy return and billing. Extension fee is same as original price.

Dislike: The first car had no spare tire or spacesaver. Another car, upgrade, was provided. Thanks.