The AVIS staff saw the BUDGET queue and proactively assisted in processing orders (they actually belong to the same company). After inquiring if we needed the full tank return service, there was no further upselling. Their attitude was excellent. They provided us with a new KIA SPORTAGE 4WD, which was perfect for our trip to the Sierra Nevada. Thumbs up!

Our flight did not match the booking time, requiring us to pick up the car a day earlier. Communication was difficult until we met a fellow countryman who was a supervisor in the hall. She enthusiastically helped us resolve the issue and provided excellent car usage suggestions. Unfortunately, we did not exchange contact information at the time, and we don't even know her name. Such a pity.

There were quite a few people, so the waiting time was a bit long.

Delayed for an hour because the car had no keys

The service attitude was excellent.