LA-San Diego-Las Vegas

No lines, no waiting

Extremely frustrating. Rented a car for 12 days at a cost of 6000, but upon arrival (on time) we were told there were no cars available. They offered us an electric car instead. We had plans to travel across four states, including the very desolate New Mexico, and we were given an electric car. We asked the on-site staff if we could reach our destination with the electric car, and they clearly said no because there are not enough charging stations along the way. When we complained to the rental platform to get an explanation, they said they had given us a solution and we didn't accept it! What?! Is an electric car considered the same model as a gasoline car? Finally, after arguing, they made us wait for 2 hours. We waited from 9:30 to 12:00 and still no car. Eventually, we paid an additional 6000 for a slightly larger Hyundai, doubling the estimated rental cost. The customer service could only apologize and say there was nothing they could do because we didn’t accept the electric car.

They promoted the roadside assistance service, but it was unclear and ended up costing me a few dozen dollars.

I fully paid at the time of booking, but when picking up the car at the store, many additional chargeable items were added without any consultation, and over $300 was pre-authorized. Despite my repeated confirmations that it was just a deposit, I was inexplicably charged $319 for rescue insurance after swapping the car, even though I had already purchased road assistance insurance.

The car pickup process is convenient and fast!