It's Okay

They could have picked us up earlier but insisted on waiting until payment for the shuttle bus.

The return process was too slow. They tried to find an issue to claim insurance. First, they asked if I had full coverage, and then...

Very professional; great pick up / drop off service; amazing price; saved over $1,000 on a 2 week rental

Great aggregator, fantastic deals to be had; the one vendor I had whilst un-heard of (not a house hold name) was excellent value, and ran a great service.

This was a very disappointing experience. The email describing Lovetrip’s address, phone number and location did not arrive until we had the car. Eventually we managed to contact the pick up location and given poor instructions resulting in a wait of over an hour and a half. The car itself was fine but when we returned it two hours before we were due to we asked to be taken to our overnight hotel instead of the airport as we had an early morning flight the next day. We were refused so we had to accept the drop off at the airport then get a taxi. The time to the airport was around 10 minutes, to our hotel around 20 minutes. Very disappointing!

Booking was ok but the airport pick up description was misleading and it should have been made clear what the shuttle service actually was. This aspect of the booking was very poor.

Car was broken when it’s given to us on the first day and there was no other car can be replaced. The car was temporary fixed so we drove it home and found it still broken the next day which caused we are unable to use this car for the entire trip! Lovetrip doesn’t willing to provide full refund but only accept to refund first 2 days after several requests.