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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 1470598017
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 1470598017
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Reviewed: Tue, Nov 7, 2017
About Hertz: 6.0 /10
We booked a Land Rover on Zuzuche, but upon pickup, Hertz staff requested the driver to provide two credit cards for assurance, which we didn't anticipate. Each of us only had one credit card, so they refused to give us the Land Rover and instead gave us a Volvo V40 without any choice, calling it a 'nice car.' The staff's English was not great, and we didn't want to waste time arguing, so we reluctantly accepted. The price was almost the same as the Land Rover, only cheaper by about ten RMB. At pickup, although the staff assured us the car was in perfect condition, we found scratches on the body and the fuel tank was only half full. However, after communicating with them, they quickly made notes in the rental record, and the process was thankfully not too complicated. Our German friends asked why we rented this car, noting that we couldn't fully experience the fun of driving over 200 km/h on German highways. We were really speechless...

Relevant Reviews on Hertz MILAN MALPENSA AP

Kenneth Temple

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Reviewed: Tue, Jan 9, 2024
About Hertz: 10.0 /10
Satisfactory
About QEEQ: 10.0 /10

Dean Humphr(e)y

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Reviewed: Thu, Aug 23, 2018
About Hertz: 4.0 /10
Long waiting time and low efficiency. There was only one person ahead, but I waited for an hour.

RB

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Full Size | Alfa Romeo Giulia or similar
Reviewed: Fri, Aug 30, 2019
“Average”
About Hertz: 6.3 /10
It wasnt clear from the booking and also no option available to have pick up at the specific terminal. Upon arrival was told needed to go to other terminal which involved a shuttle bus which wasnt ideal with 3 young children and luggage. The car wasnt slightly smaller than expected but was told that it was the higher category, but was sufficient for what we needed. The car was handed over with no damage but upon collecting had a large dent to the rear and was told just to take a photo of the damage. The person that dealt with collection struggled to speak English and struggled on the computer system.
About QEEQ: 8.0 /10
Having the right terminal options on the booking otherwise no other issues.

i.rennie

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Full Size | Alfa Romeo Giulia or similar
Reviewed: Sun, Aug 4, 2019
“not good”
About Hertz: 6.0 /10
They charged me more than I was quoted and would not give me the car until I had paid extra
About QEEQ: 10.0 /10

r.musinov

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Full Size Van | Fiat Talento 7Seats or similar
Reviewed: Tue, Apr 2, 2019
“negative”
About Hertz: 5.7 /10
Using Hertz for car renting in US a great pleasure.Italy is a totally different story.Customer service is very poor.My car broke down 40 minutes after pick up.Getting in touch with someone who at list speaks some english is almost impossible.After being stranded in the middle of nowhere for several long hours we finally got "road assistance".They simply picked they broken car and .....left us on the street with the luggage and kids in the dark.Next day,we got condition report claiming that we broke the driver side mirror with the pictures dated two weeks before we even arrived to Milan.To be even more confident.....they photoshoped my signature below....Really hard to believe,i know,but this is what my family had to come accross with.Stay away....or at list be extrimely carefull.... At the end,got the full invoice,like i used the vehicle the entire time...

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