Melbourne - Great Ocean Road - Twelve Apostles - Adelaide

I waited almost an hour to queue and complete the formalities for picking up the car.

Poor attitude

I booked an medium SUV kia Sportage but the counter staff convinced me for an mercedes GLA180 upgrade without asking me how many passengers and luggage I have. At the end my family have to suffer limited space throughout Melbourne journeys for 6 days in GOR. Hope for customer oriented services instead of money making. Will not return again.

Spent a long time waiting to pick up the car , after 1.5h was given an alternative car because the car model we booked was not available. Staff should have managed better.

It had a flat car battery Europe jumper started it Took 45 minute We stopped half way to our destination went to continue but the car would not start the car was total dead Check under the bonnet found the negative terminal on the battery was loose Tightened the nut and the car started Not really happy she we dropped off told Europe car and they said thanks saved us a trip not good enough put us 1 30minute behind We were then driving in twilight lots of kangaroos at that time glad we did not hit one

All good will be booking again with you in a few month