Queued for a long time, the car they gave me seemed biased by ethnicity. I got a Ford, smaller than what I reserved and not easy to handle. There was a Suburban parked in the lot but they wouldn't give it to a Chinese person. Do not use this company!

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

High cost performance

The car is a bit old with some scratches and maintenance is average.

車は洗車されていたが、とても汚く、車内外とも最悪だった。