Alamo, Honolulu International Airport Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Alamo - Honolulu International Airport Information, Car Rental Instructions & Policies

Address

300 RODGERS BLVD

Telephone

+18449130736

Pick-up Instructions

From Terminal 1, baggage claims 1-11 (Hawaiian Airlines): Please exit baggage claim and proceed to the center median (follow blue Rental Car Center Shuttle signs). Board the Rental Car Center Shuttle. Upon arrival to the Rental Car Center, please proceed to the Alamo Rent A Car counter on the 2nd floor.nnFrom Terminal 2, International Arrivals and baggage claims 16-20: Please exit baggage claim and proceed to the center median (follow blue Rental Car Center Shuttle signs). Shuttle stops are located in the center median of baggage claim 18 and 20. Upon arrival to the Rental Car Center, please proceed to the Alamo Rent A Car counter on the 2nd floor.nnFrom Terminal 2, baggage claims 21-31: Please exit the building. Once outside, please follow the blue Rental Car Facility signs and cross the street at Baggage Claim Crosswalk #s 26 or 31 to the Rental Car Facility and proceed up to the 2nd Floor to the Alamo Rent A Car counter.nSelf service kiosks available, no need to line up and wait at rental desk.

Drop-off Instructions

Returning customers can follow “Rental Car Return” signs to the Daniel K. Inouye Honolulu International Airport. As you enter the Rental Car return lane, you must remain in the left lane and follow the return signs for Alamo Rent A Car returns. You will be directed to loop around the helical ramp on the ground floor. DO NOT go up the ramp. We are located on the first floor of the parking garage. Please turn left into our consolidated return lanes. For afterhours returns, please pull all the way forward and park the vehicle in the return lane. Lock the vehicle and place the rental keys in the key drop box located on the side of the Return Booth.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00	07:00 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada

Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van，luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico

Depending on car models, bringing rental cars to below countries is not allowed:

Representative Car Models	Countries
Nissan Juke	Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD 0 for Chrysler Pacifica,,

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Honolulu Airport

Hotels

6.1 mi from Ramada Plaza by Wyndham Waikiki

Other Landmarks

1.4 mi from Keehi Lagoon

4.3 mi from Iolani Palace

4.5 mi from Mission Houses Museum

FIND ME A CHEAP RENTAL

Map view of Alamo Store Location

coordinates: 21.3186 -157.9253

Location Images

Alamo-Honolulu International Airport-19640-dropoff_guide

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 1.4
Vehicle cleanliness: 1.3
Spaciousness: 1.5
Counter staff: 1.4
Pick-up location: 1.3
Drop-off location: 1.3
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Wright
Hawaii - Oahu Island (honolulu)
8.4 /10 Very good
Reviewed: Saturday, January 11, 2025
Like: “Free” upgrade from a 4 door to 2 door which was nice in some ways.
Dislike: Couldn’t fit all our bags in the trunk, and it was hard getting a large bag on the back sert of the 2 door car.
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Anonymous
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
営業所に着いてから15分ほど待ちました。タッチパネルでの受付機が4台ほどありましたが誰も使ってませんでした。予約していたらマシンでもスムーズに出来そうなので次回からは機械でしたいと思います。（日本語対応なので）カウンターはアップグレードや保険やガソリン買い取り式やナビなどひと通りセールスはありましたが断ればそれ以上強く勧めて来ることも無いです。一応言えと会社の方針で言われているのでしょう。なので返却時の確認スタッフに渡されたレシートには余分の請求は＄０．００になってました。予約時に表示されている金額のみの請求でした。
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A.Ketthong
Hawaii - Oahu Island (honolulu)
9.3 /10 Excellent
Reviewed: Saturday, January 11, 2025
Car was good, easily to drive and use.
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Anonymous
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
日本語が通じ、明快・適切な説明を頂きました。車も某カクヤスレンタカーよりも新しく、きれいでした。
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T.Yamanaka
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
I changed a car because of engine alart was showed up. I have to go airport to change that car was waste time.
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Tsuge
Hawaii - Oahu Island (honolulu)
5.3 /10 Average
Reviewed: Saturday, January 11, 2025
グランドチェロキー乗りたくてアラモにしたけど無かった
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T.Watanabe
Hawaii - Oahu Island (honolulu)
9 /10 Excellent
Reviewed: Saturday, January 11, 2025
　我々の人数と荷物のボリュームを見た出発店のスタッフの勧めで、エスカレードへ割安に有償グレードアップを紹介してくれました。４年ほど所有していたので乗りなれていましたが、予約サイトでは２倍位のレンタル料金の差が有り諦めていました。　実際に予約車輛では空港からホテルまではスーツケースを抱いての乗車覚悟したので助かりました。また、エスカレードのナビはスマホのグーグルと連動可能なので日本語ナビは不要となり、結果、トータルのレンタル料は差額が１日１０ドル程でお得にラッキーでした。
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Anonymous
Hawaii - Oahu Island (honolulu)
8.3 /10 Very good
Reviewed: Saturday, January 11, 2025
もう少し日本語がわかるスタッフがいると助かります。
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Anonymous
Hawaii - Oahu Island (honolulu)
7.3 /10 Good
Reviewed: Saturday, January 11, 2025
ホノルルのアラモではワイキキから向かうと逆車線に入る必要があるので、返却がやや大変。日本人スタッフもいたが、保険については断っても勧められた。返却は車をぐるっと確認にしてガソリンをチェックするだけで終わり。車内は汚かったが問題にならなかった。
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Anonymous
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
綺麗な車で手続きもスムーズでした
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Anonymous
Hawaii - Oahu Island (honolulu)
3 /10 Poor
Reviewed: Saturday, January 11, 2025
車は洗車されていたが、とても汚く、車内外とも最悪だった。
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Y.KISHINO
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
対人対物の保険加入を勧められ加入したが、AXAの保険には対人対物が入っているかわからない。
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Anonymous
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
スタッフはフレンドリーで事務手続きも早く、ストレスを感じませんでした。車内清掃はしっかり行われていない印象でしたが、比較的新しいサンルーフ付きのSUVで、機械的な不備は一切ありませんでした。嫌な臭いはなく、エアコンもしっかり効いたので、全体的に満足です。
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m.odawara
Hawaii - Oahu Island (honolulu)
8.3 /10 Very good
Reviewed: Saturday, January 11, 2025
完全に英語のみだったので受付が不安でしたが、受付の方に上手く対応して貰えました。そのあとに勝手に車に乗っていってというスタンスだったので、案内もされず乗っていっていいのか戸惑いました。またホノルル空港からのシャトルバスが何処にあるのか分からず30分程迷いましたが、空港の方がレンタカーシャトルバスの乗る場所を教えて貰い何とか乗れました。
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つた
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
受け取りの際、自動チェックインがあったので、英語で変にサービス勧誘されなくてよかった。あっという間に受け取り返却ができた。日本も見習って欲しい。
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m.Kawahara
Hawaii - Oahu Island (honolulu)
9 /10 Excellent
Reviewed: Saturday, January 11, 2025
過去からAlamoにしているので、勝手が分かっています。
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Anonymous
Hawaii - Oahu Island (honolulu)
8.7 /10 Very good
Reviewed: Saturday, January 11, 2025
入国手続きが思ったより早く済み、COに１時間早かったが、CIも１時間早くすることで、追加料金なくレンタルできました。よって予約時の車と違い空いてる車から選択可というシステムも思いがけず良かったです。日本のように事前にスタッフとキズ等のチェックはなく、自分自身で確認。キズ等箇所あれば写真撮りということが、後でわかりました。CI時にはそのダメージを問われましたが、CO時スタッフから確認されましたが、事前からだよということでOKでした。
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Barlow Pigou
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Good
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Mary Giles
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Service is decent, but the car options are average. I should have rented the Wrangler.
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Maureen Ruskin
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The airport shuttle is very convenient, store service is efficient, and there are no additional sales pitches. However, the self-service car pickup machine doesn't seem to recognize domestic credit cards, so you still need to go to the counter.
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Ella Baldwin
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Rented from Alamo twice; they don't add extra insurance or anything. I think they're good.
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Ives Barton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
There is a shuttle bus at the airport, and the staff are very friendly. Remember, returning the car within two hours after the scheduled time is not a problem. Returning the car is very simple; just drive into the yard. Although it’s a small company, it is worth recommending.
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Phoenix Barnard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very convenient, no upselling of other upgrade products.
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Leif
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Store service was great, but on Oahu, the shuttle bus took a long, long time. Maybe there was an unusual incident on the road. Everything else was very good.
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Myra Lawrence
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The cars are relatively new and in excellent condition.
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Maxwell Daniell
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
The process was quite fast, as I could select my car outside, but there were usually not many colors to choose from.
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Earl David
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
The queue was very slow, but the return process was quite fast.
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Verne Cumberland
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
The staff saw that there were three of us and suggested upgrading to a Fullsize car. After using it, I felt that since I was only using the car for two days on Oahu, the upgrade wasn't necessary. The staff also recommended a service called Roadside Plus for $4.99/day, which provides emergency assistance if the keys are locked inside the car or in case of a flat tire. Later, I thought as long as I carefully manage the keys, the additional service wasn't necessary. Overall, I felt the company's staff were too eager to upsell extra services, which was not very good.
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Hilary Walker
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
The staff was quite friendly and the car was in good condition.
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Lance Eipstein
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
I arrived quite late, but there was a free shuttle from the airport to the rental office. The queue was reasonably fast, and the staff was quite friendly. They tried to sell me an upgrade and extra insurance, but I declined. There were two staff members at the car lot who let me choose my vehicle. By the time I got there, only a Sonata and a Charger were left. I quickly chose the Charger (the new model Charger is really cool!). I'm glad I didn't go for the convertible, as it rained nearly every day after I arrived.
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Nelly Johnny
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Great value for the price, new cars, excellent counter service, no hidden fees, and very popular. Highly recommended.
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Darnell Nixon
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
Thanks to Zuzu Car for reminding us to carefully check the documents given by Alamo staff for our signature. This time, the Alamo staff really tried to give me a $36 insurance document to sign, but I immediately refused. They then had to issue a zero-dollar document for me to sign. I hope future renters will be more cautious.
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Jennifer Sapir
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
I would recommend it to friends.
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Nora Violet
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Saturday, January 11, 2025
The service staff kept trying to add extras even when I said no. She wasted half an hour. There were only Camaros, not Mustangs. The trunk was very small, so I ended up paying an extra 800 RMB to switch to a Jeep Cherokee. If I had known, I would have booked a Cherokee in China for 1100 RMB less. It feels like they're taking advantage of Chinese customers. I won't choose ALAMO again.
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Evan Morley
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.
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Claire Eugen
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.
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Lambert Jennings
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Brand new 2015 Mustang Convertible with only 15 miles on it when picked up! Feels like a steal! Got an extra tank of gas for just $44, much cheaper than back home. Staff's attitude was similar to what you'd find back home, just average. Returning the car was quite convenient. Parked the car and let them check the fuel gauge and odometer, then I was done. Shuttle buses were available for pickup and drop off, and the wait time wasn't long.
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Truda Jones
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Quick, convenient, and cheap
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Moira Fowler
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Convenient, many cars available, affordable prices, and new vehicles.
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Gladys Sainsbury
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The service was good and the pickup and drop-off were very convenient.
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Andrea Conrad
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
Not bad, but the staff weren't great at math. Their attitude was okay.
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Ogden Gard(i)ner
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Overall satisfied with ALAMO's service, but the vehicle selection is limited.
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Claude Peter
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Great service, friendly staff, latest model cars, and cheap prices!
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Diana Bert
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The big company is very reliable; you can rent a car with confidence.
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Cynthia Clemens
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Excellent, highly recommend.
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Roxanne Bacon
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Pros: Quick procedures, a good number of vehicles, excellent car performance. Cons: Fewer shuttle buses compared to other rental companies.
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Agnes Powell
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Saturday, January 11, 2025
The front desk staff were quite good, and the return staff also had a good attitude. However, the pickup staff seemed to have a noticeable bias against Chinese people, which affected the overall rating. It may be because the pickup time was quite late (16:00), there were very few cars to choose from, and the car's condition was not great.
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Amy Jordan
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Fast processing, simple return procedures. Nice.
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Lena Saxton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Excellent.
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Marsh Price
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Convenient pickup and return procedures
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Mirabelle Ingersoll
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Friendly, fast, will choose them again next time.
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Herbert Jordan
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
The car is a bit old with some scratches and maintenance is average.
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Genevieve
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
The staff have a good attitude, but since they are new, they are not very familiar with the business. Returning the car is quick and convenient. However, there are often few good cars available, and it is difficult to get the reserved model. You can only borrow a similar type of car.
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Murphy Bernard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Satisfied
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Beau Bentham
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Initially, they miscalculated the price and charged me more than the actual amount. I noticed it after I received a notification while I was already driving. They said they would refund the difference when I return the car, but I also need to confirm with my bank in China.
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Conrad Wilhelmina
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Even after buying the most expensive insurance, they still recommended an additional $10 insurance, claiming the one I purchased was not comprehensive enough. Frankly, I have no idea what's missing, but their attitude was relatively good.
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David Noah
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Alamo on Oahu is about a ten-minute drive from Honolulu International Airport, with a shuttle bus provided by Alamo. However, the driver of the return shuttle to the airport misunderstood our accent and dropped us off at the international departure hall, although we were actually flying with Iceland Air to the Big Island. Iceland Air's counter is next to the Hawaiian Airlines entrance in an inconspicuous row of low buildings. We walked for about fifteen minutes from the international departure hall, asking for directions along the way. Luckily, we had plenty of time, but it was still quite stressful. The wait time in line wasn't long; we were attended to right after the previous customer finished. Since we had just arrived in Hawaii, we weren't very familiar with the car rental process and policies. We asked a lot of questions, and the staff patiently answered all of them. It was our first time picking up a car, so we had many questions about the car's condition. Thanks to the staff's patience, we felt confident enough to start our trip.
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Boyce Sharp
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The queue moved quickly and there were no additional sales pitches. Although the selection of models wasn't large, the condition and features of the cars were good.
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Blanche Poe
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The car was new and the rental process was convenient.
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Hilary Rusk
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Great! Fast service! High efficiency! Good service!
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Laurel Ellis
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Wide selection of vehicles and excellent service
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Booth Whittier
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Professional and efficient rental service. Since the originally designated car had a small trunk, they thoughtfully upgraded us for free to a Volkswagen Beetle.
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Rodney Raman
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
You need to take a shuttle bus from the airport, and there are no clear signs at the airport stop, making it easy to miss. They pushed full insurance at an extra $15 per day. There are many car models to choose from. There were a lot of people picking up cars, so you have to queue. Overall, it was pretty good as I've used Alamo before and am familiar with their process. My previous records were also available.
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Elliot Strachey
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
It was really fast and convenient
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Olivia Jeremiah
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Great, very professional and convenient
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Norma Gibbon
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very convenient and excellent.
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Griffith Anderson
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Convenient and fast
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Tobey Dorothy
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
They didn't push any products, just asked if I needed to prepay for gas, which was a good deal. I agreed.
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Walker Boyle
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Pretty good overall, but the shuttle bus from the airport to the rental location was hard to find. The car was fine, not new but not old either.
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Gabriel Frances
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Friendly, convenient, fast, highly recommended.
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Marlon Gosse
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
Poor service; overcharged
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Enid I.
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very good
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Ed Geordie
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very good
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Everley Burke
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
The staff informed us that the reserved car only had basic insurance and asked if we needed additional coverage. After we declined, they did not push us further, only reminded us to drive carefully at our own risk. There were few compact cars available, but the small car was very economical, only consuming two fuel bars over two days. A $10 refuel before returning the car was enough to fill it up. Not opting for a full tank return was a wise decision. Upon returning the car to the store, they checked the fuel level and vehicle condition, and told us we were good to go within a minute. Very efficient.
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Marina Pitman
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
The pickup was relatively quick, but the staff's attitude was mediocre. We had to queue up to explain scratches and other concerns, which wasted a lot of time.
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Archibald Samuel
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
High cost performance
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Quinn Dickey
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.
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Ellis Abbot(t)
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Friendly and convenient
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Julian Holt
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Good
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Perry Lytton
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
No lines, went directly to handle the paperwork. If there are language barriers, you can coordinate via the QEEQ platform. Everything went smoothly overall.
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Una Coleridge
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Took the company's shuttle in the rental car area. The process was simple, and returning the car was convenient by setting up the GPS. Free upgrade to an SUV.
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Verna Howard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Fast and convenient, great service attitude with smiles
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Jason Burne-Jones
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very satisfied
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Bart Ernest
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Saturday, January 11, 2025
There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.
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Oswald Norris
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Simple, convenient, and orderly
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Emmanuel Field
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
Queued for a long time, the car they gave me seemed biased by ethnicity. I got a Ford, smaller than what I reserved and not easy to handle. There was a Suburban parked in the lot but they wouldn't give it to a Chinese person. Do not use this company!
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Venus Wells
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Saturday, January 11, 2025
The service was very poor. They kept pushing insurance, and their attitude changed immediately when I refused.
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Herbert Ted
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Misleading sales practices during pickup
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Kevin MacPherson
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
No waiting in line, rent as soon as you enter.
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Oscar Evelina
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
When I rented a car in Japan from another company, they explained traffic rules in detail and what to do in case of an accident, what type of fuel to use, etc. Here, they just kept pushing the insurance.
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Jason Burne-Jones
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Saturday, January 11, 2025
Overcharging
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Adair Romeo
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Saturday, January 11, 2025
The sales staff were pushing for insurance.
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Sophia Cook(e)
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
The process was very simple, but the rental staff will routinely ask if you want to add insurance or pre-purchase a tank of gas, etc. I understand it's their job, just say NO and they won't pressure you. There was almost no waiting, and the whole process, including getting the car, took about 15 minutes, which was very smooth.
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Fitch Euphemia
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Saturday, January 11, 2025
There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.
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Blanche Richard
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Had a great conversation with the Alamo representative. Everything went smoothly, no extra charges were added.
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Flora Bess
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
Very good
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Louis Barney
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Saturday, January 11, 2025
They don't push insurance.
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