There were several counters, not many people in line, got the car quickly. They recommended upgrading the insurance but weren't pushy.

Friendly and convenient

The pickup was relatively quick, but the staff's attitude was mediocre. We had to queue up to explain scratches and other concerns, which wasted a lot of time.

The staff informed us that the reserved car only had basic insurance and asked if we needed additional coverage. After we declined, they did not push us further, only reminded us to drive carefully at our own risk. There were few compact cars available, but the small car was very economical, only consuming two fuel bars over two days. A $10 refuel before returning the car was enough to fill it up. Not opting for a full tank return was a wise decision. Upon returning the car to the store, they checked the fuel level and vehicle condition, and told us we were good to go within a minute. Very efficient.

The process was quite fast, as I could select my car outside, but there were usually not many colors to choose from.