Hawaii - Oahu (Honolulu)

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

Pretty good overall, but the shuttle bus from the airport to the rental location was hard to find. The car was fine, not new but not old either.

Fast processing, simple return procedures. Nice.

There is a free Alamo shuttle right outside the airport with frequent service. The rental office has both self-service kiosks and regular desks with a short wait time. The staff member who assisted me was very friendly. He suggested I upgrade the car because I had 4 large suitcases. Although I had reserved a full-size car like a Ford Fusion, he offered me the largest car in the same category, a Chevrolet. I checked if my luggage fit, and it did, saving me the upgrade cost ($40/day). He also recommended adding roadside assistance for $5 a day, which is helpful when you're traveling. He suggested prepaying for fuel since there are few gas stations around the rental location (some are under repair, some closed, and some far away). Taking his advice, I prepaid, but it turns out it's better to refuel on your own. While the price per gallon was similar, the estimate of the remaining fuel wasn't precise. However, factoring in the labor cost of refueling, I went with the prepay option.

日本語が通じ、明快・適切な説明を頂きました。車も某カクヤスレンタカーよりも新しく、きれいでした。

車引き渡し時にわかりましたが、追加保険がカバーされておらず、またガソリンも無料ではありませんでした。そのつもりで予約したのですが勘違いでしょうか？