Tour Around the Island

Misleading sales practices during pickup

The service was very poor. They kept pushing insurance, and their attitude changed immediately when I refused.

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

They didn't push any products, just asked if I needed to prepay for gas, which was a good deal. I agreed.

I would recommend it to friends.