There was clearly an orange car, but they insisted it was dirty. When I went back to take a photo to prove it was clean, they called security through the intercom to stop me. I was already sitting in the car, and they said I could upgrade and switch cars. If the car was sterile, why switch after I’ve already sat in it and then give it to someone else? That's so irresponsible and sloppy.

The service was very poor. They kept pushing insurance, and their attitude changed immediately when I refused.

Wide selection of vehicles and excellent service

Thanks to Zuzu Car for reminding us to carefully check the documents given by Alamo staff for our signature. This time, the Alamo staff really tried to give me a $36 insurance document to sign, but I immediately refused. They then had to issue a zero-dollar document for me to sign. I hope future renters will be more cautious.

もう少し日本語がわかるスタッフがいると助かります。

現地でも日本での予約内容が確実に明示される様にして頂けると安心して旅行が過ごせます。