Western Grand Loop

Good

When I picked up the car, it was dark, and I only noticed the right fender was scratched the next day. I honestly reported it when returning the car, and the rental company processed it quickly without any hassle.

Short waiting time in line, but the shuttle bus was rather slow.

The full tank return policy was shown on the rental car website, but it wasn't accepted locally. The rental car company asked for proof of this policy, but the printed pickup slip didn't mention it in English, so I had to buy a full tank from the rental car company. Also, when I rented a car in Los Angeles, I was told there were additional road taxes, which made the total cost about 2000 RMB more than my original booking in China. However, I was quite happy because they upgraded my car model for free due to no availability of the same model.

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.