The booking was for a 12 PM pickup, but my flight was delayed and I arrived at 1:30 PM. I was informed that the car wasn't ready and had to wait for an unspecified amount of time. Alternatively, I could pay extra for an upgrade. They had BMWs, Land Rovers, and Leopards, but not the model I reserved. After stating I could wait 10 minutes, 10 minutes passed and still no car. I told them I couldn't wait any longer as I had to drive 300 kilometers. Reluctantly, they upgraded me to a Leopard. After completing the paperwork, I dragged my suitcase to pick up the car. The staff member mistakenly wrote Row 1 instead of Row A for the parking spot, causing me a lot of trouble finding it.

We ordered an 8 seat van and had to make do with 2 4wd vehicles. It was very disappointing

Should give me the car I booked or similar

The app can improve

Very good

I was charged an insurance amount as much as the rental amount still with an excise of 550$