We got a new Audi A4 - an upgrade from what we ordered (Skoda Kodiaq). It took some convincing however, as we were offered a smaller car at first.

They said there were no cars available and kept suggesting more expensive options. I was in a hurry and ended up paying double. Can only give three stars.

Honest

The actual charge was about 70 euros higher than the booking price

Picked up the car at Munich Airport; the service was terrible, with staff having poker faces as if we owed them money. Very inefficient. I booked a Touran, but they gave me a Kia, which was quite disappointing. The only consolation was that it was a new high-spec car with just over a thousand kilometers on it.