When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.
Hertz rental company has a cold attitude towards Chinese people, not as good as Avis! When picking up and returning the car, no one interacts with you much, and they don't even provide receipt documents. Moreover, they didn't inform me about DEF for the diesel car, causing me to worry for a long time and pay an extra 15 euros for AdBlue.
It was terrible picking up the car. When we arrived at 10pm with pregnant wife and 2 under 4 it made no difference and we were 26th in the queue with the car rental place closing at 12pm. How can they not see that they would need more than 2 staff working. People were going crazy. We ended up having to spent £550 to get a car!
The car wasnt in the greatest shape. The pick up took inordinately long and had me visiting multiple desks! Also, I paid extra for a GPS system (that turned out to be inbuilt) in the car but had not been updated! It kept on misdirecting me and I had to use google maps on my phone
About QEEQ:8.0/10
Easy to use.
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