Great Ocean Road

Everything went smoothly! Picking up and returning the car was very convenient! I suggest the company return the rental deposit as soon as possible!

Getting a downgrade was a bit uncomfortable, but everything else was fine. The insurance I bought, which was one level higher than the basic one, had a 500 excess fee that was quite useful.

Overbooked! Waited an hour but no car! Terrible company. Charged extra fees! Claimed late return without any delay. Directly deducted fees! Found out after checking my credit card!

It was okay, but this company charged the deposit directly instead of holding it, and refunded it after the return. I lost some money due to exchange rate fluctuations, which felt unfair. Other than that, everything else was fine.

Waited for an hour and a half to get the car! They explained that it was due to the Chinese New Year, so there were more people, but the problem was that there were hardly any Chinese people in line, mostly foreigners. I booked a mid-size SUV, Mitsubishi Outlander, but ended up getting a Camry. Didn't want to wait any longer, so I took the Camry. Overall, I felt the efficiency was a bit low.