Melbourne - Great Ocean Road - Twelve Apostles - Adelaide

Arrived at the return location at 5:57 PM and there was no one there. Had to lift the parking barrier myself. Called them but no one answered. Fortunately, another renter told us to leave the keys in the drop box.

Quick pickup and drop-off process. Drop-off had some hiccups but was overall smooth.

They promised Chinese translation assistance during the reservation, but no one contacted me at the agreed time or during pickup.

There is no Chinese service. Possibly due to the high demand for rentals during the New Year, the attitude of a few foreigners was terrible; they showed no expression and were very impatient when explaining issues. The car model I booked was unavailable, and I was given a very small car with a take-it-or-leave-it attitude.

Highly recommend, staff were nice and gave us an upgrade, smooth pick up and drop off, no hassle