San Francisco - Los Angeles - Las Vegas

Unhappy with pickup, satisfied with drop-off. Two overweight African American women were arrogant during pickup and gave me an old car. I didn't rent a premium car, but the fuel tank wasn't full and the low tire pressure warning was already on, clearly indicating no prior inspection had been conducted. During drop-off, a handsome inspector noticed a scratch and asked if there had been an accident. Upon confirming nothing was wrong, he reassured me that insurance would take care of it and told us we could leave after filling out a form. Extremely handsome, right?

Very satisfied

The wait wasn't long, but they said the reserved car was not available and offered a lower class vehicle. After explaining that it wasn't acceptable, they told us to wait. Later, another staff member came and provided a vehicle of the same class as reserved.

The service was severely lacking, causing unnecessary losses for the customer. Compensation is required!

They gave us a brand new Toyota Sienna (only 16 miles driven), I bought the full insurance package and they didn’t push any other insurance or services. The car had 1/4 tank of gas when we rented it, so we returned it with the same amount.