Highway One

Very satisfied. Despite the language barrier, the staff immediately used translation apps on their phones to ensure smooth communication!

Smooth process, satisfied with the service!

The wait wasn't long, but they said the reserved car was not available and offered a lower class vehicle. After explaining that it wasn't acceptable, they told us to wait. Later, another staff member came and provided a vehicle of the same class as reserved.

When picking up the car, the child seat didn’t fit properly, but the staff patiently helped us to replace it and familiarize ourselves with the car’s features. Until returning the car at the airport, we truly experienced Hertz’s leading position. The parking lot has complete facilities, including self-service refueling, car washing, and a 24-hour airport shuttle. The service is excellent! The return process was simple and straightforward, and the deposit was refunded immediately after inspection! I will choose Hertz again next time!

They gave us a brand new Toyota Sienna (only 16 miles driven), I bought the full insurance package and they didn’t push any other insurance or services. The car had 1/4 tank of gas when we rented it, so we returned it with the same amount.